Privacy Policy
Lee’s Cakes – Privacy Policy
Effective Date: 01-01-25
Lee’s Cakes is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us, whether through our website, social media, or in person.
Information We Collect
When you place an order, sign up for our newsletter, or contact us, we may collect the following types of personal information:
1.1 Personal Information:
- Name
- Phone number
- Email address
- Physical address (for deliveries)
- Payment details (such as mobile money transaction references or bank transfer confirmations)
1.2 Order and Transaction Information:
- Details of your orders, including cake flavors, designs, delivery instructions, and payment history.
1.3 Technical Information (if using our website):
- IP address
- Browser type
- Pages visited on our website
- How you interact with our website and services
1.4 Social Media Information:
- If you interact with us on platforms such as Facebook, Instagram, or WhatsApp, we may collect your username, comments, or direct messages.
How We Use Your Information
We use the information we collect for the following purposes:
2.1 Order Processing & Customer Service:
- To confirm and fulfill your cake and bouquet orders.
- To process payments and issue receipts.
- To communicate with you regarding order status, delivery details, and inquiries.
2.2 Marketing & Promotions:
- To send special offers, discounts, or promotions (only if you have opted in).
- To showcase customer feedback or order images (with consent).
2.3 Website Analytics & Improvements:
- To understand customer preferences and improve our website and services.
- To track website traffic and enhance user experience.
2.4 Legal Compliance & Fraud Prevention:
- To comply with applicable laws and regulations.
- To prevent fraud, unauthorized transactions, or misuse of our services.
How We Store and Protect Your Information
3.1 Data Security:
- We use secure methods to store customer information and protect it from unauthorized access, loss, or misuse.
- Payment details are processed securely through bank or mobile money platforms, and we do not store sensitive financial data.
3.2 Data Retention:
- We retain your information only as long as necessary for order processing, customer service, and legal compliance.
- If you request the deletion of your personal data, we will remove it unless we are required to retain it for legal reasons.
Sharing Your Information
Lee’s Cakes respects your privacy and does not sell, rent, or share your personal information with third parties, except in the following situations:
4.1 Delivery Services:
- If you request delivery, we may share your address and contact details with a delivery service provider.
4.2 Legal Requirements:
- If required by law, we may disclose your information to authorities for compliance or fraud prevention.
4.3 Marketing & Testimonials (With Consent):
- We may share customer reviews, testimonials, or order images for promotional purposes, but only with your permission.
Your Rights & Choices
You have the following rights regarding your personal data:
5.1 Access & Correction:
- You can request a copy of your personal information and update or correct any inaccuracies.
5.2 Marketing Preferences:
- You can opt out of promotional emails or messages at any time by contacting us.
5.3 Data Deletion:
- You can request the deletion of your personal data unless we are required to retain it for legal reasons.
5.4 Cookies & Website Tracking (If applicable):
- If our website uses cookies, you can manage or disable them through your browser settings.
Third-Party Links & Services
Our website or social media may contain links to third-party services. Lee’s Cakes is not responsible for the privacy practices of external websites. We encourage you to review their policies before providing personal information.
Changes to This Privacy Policy
Lee’s Cakes may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services indicates acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy, or if you want to exercise your privacy rights, please contact us at:
Location: Stand Number 7012, Mzari Extension, Chinhoyi, Zimbabwe
Phone: (+263) 774 689 447
Email:sales@leescakes.co.zw
Website: www.leescakes.co.zw
By using our services, you acknowledge and agree to this Privacy Policy.
Thank you for trusting Lee’s Cakes with your personal information. We are committed to protecting your privacy and ensuring a safe, enjoyable experience with us!
Lee’s Cakes is a premier creative cake studio located in the heart of Chinhoyi, Zimbabwe. Founded and passionately run by Leah K Madzikatire, the studio has built a reputation for crafting exquisite cakes that turn special moments into lifelong memories.
Contacts
Quick Links
© Copyright 2024. Lee’s Cakes. All Rights Reserved. By 4Front Web.
